Support

How to reach us

• Email

  rodriguescarson@gmail.com
  Best for anything with detail, or anything that needs a screenshot attached. This is the address to use for privacy requests and account deletion.

• WhatsApp

  +91 70202 86635
  Best for a quick question, and for shop owners running ZestPOS who need an answer while the counter is busy.

• Phone

  +91 70202 86635
  For urgent problems only, between 10:00 and 19:00 India Standard Time. If the call is missed, send a message and it will be picked up.

How long a reply takes

• Most emails are answered within one working day. Allow two if you write over a weekend or an Indian public holiday.
• A till that has stopped comes first. If ZestPOS is blocking you from serving customers, say so in the first line and it jumps the queue.
• Privacy requests get an answer within 30 days, which is the legal ceiling and not the target. In practice it is a day or two.
• Account deletion is done within 7 days and usually the same day. You can also do it yourself in seconds from inside any app.

What to put in the message

A first message with these four things in it usually gets a fix rather than a question back:

• Which app, since eleven of them share this address.
• The email address on your account, so the account can be found.
• Phone and OS version, for example iPhone 13 on iOS 18, or a Redmi Note on Android 14.
• What you did and what happened instead, plus a screenshot if there is anything to see.

Things people write in about

Premium access

There is no subscription and no in-app purchase, so premium is arranged by email. Say which app and what you need more of, and it is switched on for your account by hand. The terms of use explain how that works.

A receipt was read wrong

Text extraction is a best effort and faded print defeats it. Edit the amount in the app, or type the receipt in by hand, which never involves sending the image anywhere. If one merchant's receipts fail every time, send an example and the parsing can be improved.

Deleting your account

You do not need us for this. Open Settings, then Account, then Delete account in any of the eleven apps. The full instructions cover what gets removed and the email route if you cannot open the app.

A payment your customer says they made

ZestPOS displays your payment details and records what your cashier marked as paid. The money goes straight from your customer to you and never through Billfold, so we cannot see, confirm or reverse a payment. Check your own bank or UPI app.

Accessibility problems

Accessibility is a release gate here, not a review note, so a report that something fails with VoiceOver or TalkBack, at the largest font size, or in a right-to-left language is treated as a bug and not a request. Tell us the app, the screen and the assistive technology you were using.

Security and privacy reports

If you have found something that exposes data, write to rodriguescarson@gmail.com with Security in the subject and it gets looked at the same day. Please give us a reasonable chance to fix it before publishing it anywhere. The privacy policy sets out what is held and how it is protected.